Using Customer Service Training to Differentiate Your Business
How could Pacific Medical Centers significantly improve the ability of their personnel to deliver an excellent customer experience?
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Maintaining Mindshare with E-mail Newsletters
How could Korn/Ferry maintain local mindshare as the preferred provider of executive human capital when needs arise?
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eNurturing Registrations into Paying Customers with E-mail
How could MyNeighborhoodAgent.com get newly registered agents to actively use their service?
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Increasing Revenue Per Call by 50%
How could Adobe Systems take a group that had previously concentrated solely on customer service and get them to increase their focus on sales?
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Three Steps to Doubling Effectiveness
How could this client and its customer service outsource provider, Interact Services, Inc., dramatically increase the sales retention rate of its media membership?
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Tripling the Size of Your Support Contract Customer Base
How could Adobe Systems significantly increase the sales of support contracts when most of its customers were unaware that these programs existed?
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Increase Your Marketing Efficiency and Save Several Hundred Thousand Dollars to Boot
How could Randy's Ring and Pinion, the largest distributor of aftermarket automotive differential parts in the United States, create enough demand to continue to fuel its rapid revenue growth while reducing expenditures to meet its profitability targets?
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Using E-mail Marketing to Unlock the Revenue Potential of Your Customer Base
How could Mercata.com, one of the fastest growing e-commerce companies of its time, leverage its rapidly increasing customer base while driving towards profitability?
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